0086-15067829788

The company sets up the after-sales service department, the after-sales work is jointly responsible by the technical department and the Marketing Department, at present has the full-time after-sales personnel slightly.

After-sales service mainly includes on-site service, warranty period service and normal operation service. During equipment installation, debugging and quality assurance, engineers or technicians are sent to the site to guide installation and provide technical services, so as to provide necessary training for users and enable users to operate skillfully.Direct the equipment operation test and inspection, if the test finds that the performance of the equipment is deviated from the original technical requirements due to the quality problems of the equipment, the company shall be responsible for solving the problems until the requirements are met.During the quality guarantee period, send professional engineers and technicians to guide the operation;During normal operation, relevant personnel shall be dispatched to the site to serve users at any time according to customer requirements.In addition to providing users with a complete equipment installation manual, operation maintenance manual;To provide customers with satisfactory qualified mechanical and electrical equipment and first-class technical services, at any time to provide users with detailed technical information of new products

In the pre-sales and after-sales service, the company has opened a 24-hour service hotline to deal with problems for customers at the fastest speed. The all-round service quality has improved the added value and soft power of the brand.

In terms of service response period, reply within 24 hours after receiving customer quality complaint;Quality accident handling,

After-sales service hotline: +86 15067829788